ABOUT US

Travelway was founded by Spyros Hambas, president and C.E.O. of the company today, who is fourth generation of a Greek family in the travel and shipping business. Headquartered in Athens, Travelway is a comprehensive travel organization that operates across the full range of travel services. The long experiences of Travelway’s staff in combination with the expertise and attention to detail has classified us as one of the leading organizations in the area. The confidence leading organizations has shown to us such as Costa cruises, Carnival Cruises, High Country Passage, Abercrombie and Kent, Star Clippers, Royal Caribbean International, Swan Hellenic Cruises, Fred. Olsen Cruises, Cox & Kings, Stanford Alumni Travel and many others, have highlighted Travelway as an organization specialized in the cruise industry.

Travelway is the expert in organizing trips for groups of people with particular tastes (especially with groups of educational, religious, cultural interest, etc.), as well as turnarounds and pre & post cruise services. Our dedication to detail along with the unquestionable respect to every group’s need has recognized us as top choice for travel agents seeking for hassle-free partnership. We are accredited by the Greece’s leading government and tourism bodies and we have earned a name for ourselves as a responsible and innovative travel partner, known for our exemplary services, niche products and expertise in special interest travel.

At Travelway we seek to create value for our customers both in terms of experience and money! Travelway represents a promise about the total resulting experience that customers can expect. We do not want our customers to be simply satisfied; we want them to be highly satisfied. We want to become friends with our clients and aim at total customer’s satisfaction. We will be open to your suggestions and complaints in order to achieve that!

Quality is our best assurance to customer allegiance. At Travelway we do not strive to increase the numbers of our clients but only the quality of our services. For this reason will only offer services and products that are superior to the Greek tourist market. “We never forget that your clients may judge you on our performance”

All our customers are equally important to us and our goal is to serve their requirements no matter how complex they may be. We challenge you to call us to plan together your next trip.

...because detail makes the difference!

Over 200 years of combined experience has given us the opportunity to fine-tune our offering in well-prepared group packages. A wide range of subject focused itineraries, carefully created to meet every need, are at the disposal of the group leader who appreciate our renowned attention to detail and personal service. Unbeatable value – affordable rates, outstanding service delivery, expertise in tailor made packages, hassle-free journeys, reliability, 24/7 travelers’ support, the highest financial backing from international insurance and financial services organization, made Travelway one of the most successful Greek tour operators.

The distinctive feature of our product is its unique class. Quality and luxury is the basis of all Travelway operations and services, constantly engaged to provide only the best and most sophisticated product while carefully catering to the idiosyncrasies of our individual customers.

Travelway’s Key Principles

  • Personal service
  • Dedication to the highest standards of quality
  • A commitment to offering the most competitive rates
  • Financial integrity and security

This attention to class and elegance has earned a very prestigious, elite clientele. Travelway which today specializes in middle and upper market tourism has been honored to serve a dedicated clientele of world-renowned cruise lines, tour operators, incentive houses and other elite group of companies.

Travelway providing both multi-lingual and multi-national staff with a long experience in caring for clients from Americas, Canada, Europe and Far East. All our permanent office staff consists of experienced travel professionals. More than that, Travelway employs professionals with a very strong academic background and worth mentioning experience in organizing events and special projects development. These people will organize your activities.

Awesome – you are so good to work with – I wish I had more groups to Athens – I think we will do an advertising campaign just for Athens 

Cheers

Mark W. Tour Operator / London, England

I would like to let you know about the exceptional work your tour manager T. did with our group for our study abroad from … University. He was willing to help us with advice in any way and was very cordial and hospitable the entire trip. We have never had a guide so helpful. The students all commented on how positive their experience was partially because of T. He was a wonderful guide and made our study abroad very memorable.

Vicky T. University group leader / NC, USA

Hi Kostas,

Have you recovered yet from our 400 pax?!?!?! I cannot thank you enough for taking care of all of our customers!

While I know there would have been a few challenging pax the majority had a wonderful time!

Maite H. / Tour Operator NSW, Australia

First of all, we would like to thank you for the great service that we had during our tour in Istanbul. In light of this, we would like an estimate for a Marian Pilgrimage to be held in October 2020.

Thelma F. / Tour Operator Quezon City, Philippines

Kostas, I can't thank you enough for the smooth transfer of my travelers and the wonderful tour with N.  Everyone LOVED her!  The professional manner of your people was so welcome and they couldn't have been nicer to us.
I will definitely call your company for my tours next year.  So glad you're a worldwide company!

Patsy M. / Tour Operator SC, USA

The continuing Policy of Travelway Tourism and Shipping is to provide a high quality, professional and efficient service to ensure the satisfaction of all of the requirements of our clients. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organisation.

To achieve our goals we seek for a perfect understanding of our clients’ needs and demands and we maintain a constantly improving working environment that encourages our personnel to work effectively so as to improve our products and services on a regular basis.

Our quality policy consists of the following main points:

  • Excellent communication between Top Management and the personnel
  • Looking for the best solution that meets our clients’ specific demands.
  • Ensure and improve customer satisfaction by providing products and services that meet their requirements
  • Steady and continuous improvement of our products and services.
  • Provide the essential mechanism for the optimal organization and operation to improve the quality of service.
  • Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.
  • The Organisation has a Policy of promoting continual improvement and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. These objectives will address the risks and opportunities within the Organisation as determined by Top Management.